Frequently asked questions
How do I create an account?
Open the app and tap Sign up. All you need is your name, an email address, and a password of at least 8 characters. There is no email verification step.
How do I post a maintenance job?
Go to the Capture tab, photograph the problem (or choose a photo from your library), then fill in the invoice: title, category, description, location, and line-item pricing. Toggle "Post to marketplace" and submit. Your job appears in the marketplace and under My Jobs.
How do pros claim a job?
Pros browse the Market tab, filtered by trade if they like, open a job to review the photos and invoice, and tap "Claim this job". Claimed jobs move to their My Jobs list.
How does job completion work?
Completion is two-sided. The pro marks the work as completed, which moves the job to "Pending review". The property manager then confirms completion and leaves a star rating and review. The job is only final once both sides have signed off.
Can I add more than one photo to a job?
Yes. On the invoice screen you can add multiple photos using the camera or your photo library. The first photo becomes the cover image, and the job detail shows a swipeable gallery.
Can I delete a job I posted?
Yes, as long as the job is still open and unclaimed. Open the job from My Jobs and use the "Delete job" button. Once a pro has claimed a job it can no longer be deleted.
Where can I see jobs on a map?
The Map tab shows all open jobs at their real locations, along with your position and live contractor routes with estimated arrival times.
How much does SnapImprove cost?
SnapImprove is free to use. There are no purchases, subscriptions, or fees in the app.
How do I sign out or manage my account?
Open your profile from the avatar in the Chat tab header. From there you can sign out. To request account deletion, email us at support@snapimprove.com.
I found a bug. Where do I report it?
Email support@snapimprove.com with a short description and, if possible, a screenshot. We appreciate it.