Overview
SnapImprove ("we", "us") is a mobile and web application that lets property managers photograph maintenance problems, turn them into job invoices, and post them to a marketplace where construction and handyman professionals can claim the work. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account information. When you create an account we collect your name, email address, and a password. Passwords are stored only as salted cryptographic hashes — we never store or see your actual password.
- Session data. When you sign in we issue a session token so you stay logged in. Tokens are stored hashed on our servers and expire automatically.
- Job content. Photos you capture or select, job titles, descriptions, locations, and invoice line items are stored locally on your device. They are used to display your jobs inside the app.
- Location. If you grant location permission, your device position is used to show your place on the job map and calculate distances to jobs. Location is used in real time on your device and is not stored on our servers.
- Camera and photo library. If you grant access, the camera and photo library are used solely to attach photos to maintenance jobs. Photos are not uploaded to our servers.
How we use information
- To create and secure your account and keep you signed in.
- To provide app features: posting jobs, browsing the marketplace, maps, and messaging.
- To respond to support requests you send us.
We do not sell your personal information. We do not use your data for advertising. We do not use third-party analytics or tracking.
Data storage and security
Account and session data are stored on our servers in a secured database. All traffic between the app and our servers is encrypted with HTTPS/TLS. Job content (photos, invoices, messages) is stored locally on your device and can be removed by deleting the app or its data.
Data sharing
We do not share your personal information with third parties, except when required by law or to protect our legal rights. The app's map feature loads map tiles from OpenStreetMap and route data from OSRM; these requests include only the technical information needed to fetch the map (such as your IP address and the map area displayed), as with any website that shows a map.
Data retention and deletion
Your account information is retained while your account is active. You can delete locally stored job content at any time by deleting the app. To delete your account and associated server-side data, email us at support@snapimprove.com and we will complete the deletion within 30 days.
Children's privacy
SnapImprove is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by a new effective date at the top of this page.
Contact
Questions about this policy or your data? Email support@snapimprove.com.